The true IP communications system with endless possibilities

The ORIGINAL IP INTERCOM system

We have been designing & manufacturing them for over 40 years. Much more than an INTERCOM system now. BUILT tough for critical, security communication in the secure facilities market, yet flexible and scalable to suit any market requirement where communication is vital. Featuring audio and video intercom, public address and help point units, communication with an individual or the masses is effortless. With the scope to achieve systems with an unlimited number of endpoints, and with virtually unlimited configuration options the possibilities are endless.

EXPLORE our sub-systems and see how they seamlessly go together as one!

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Core system features

That are technologically advanced & market driven

Unlimited

Unlimited number of endpoints in a system

Unrestricted scalability thanks to the true IP network

Add endpoints & expand as required

Reliability

Redundancy for system robustness & site-wide reliability

Redundant & distributed frameworks

Limit single points of failure

Unrivalled uptime for critical communication

Longevity

Backwards compatibility guaranteed

Invest in quality, for a lifetime of communication

Periodic software upgrades (features & security)

Installation

Simple installation

Plug & Play installation for new or existing

Configurable features with easy-to-use interfaces

Feature specific software applications for added functionality

Audio Clarity

An Acoustic Echo Cancellation (AEC) engine is  a powerful solution for achieving clear, interference-free audio. When operated in full duplex mode, the engine effectively eliminates unwanted echo & feedback resulting in superior audio quality.

True IP technology backbone means Plug & Play

Learn how to build your system with these steps

Start with an IP network

Begin any Jacques IP communications system with an Ethernet network configured for Quality of Service. All Jacques intercom & public address endppoints connect via CAT 5 or CAT 6 to a PoE switch. Simply plug & play.

1. Add controllers & software

Add a system controller & software suitable to the intended size of the system and the functionality required. Controllers are available in hardware or virtual options. Controller redundancy can be achieved to ensure ultimate up-time of the system for critical communication.

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2. Add master stations

Add master stations. Master stations make and receive intercom calls as well as make public address announcements. They also monitor the system health. There are a variety of options, including a PC Master Station with customisable graphical user interface software.

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3. Add audio intercom stations

Add audio intercom stations. They call pre-defined master stations and can initiate relays within the system. Audio intercom stations come in many sizes, finishes and button configurations. Prison intercom terminals are vandal resistant and include anti-ligature speaker pattern designs.

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4. Add help point units

Add help point units. Help point units (HPU) are highly visable, vandal resistant intercom call points for public safety. One or two button configurations are available. Audio & with camera options exist too.  They call pre-defined master stations and can initiate relays within the system.

DOWNLOAD HPU BROCHURE >

5. Add video intercom endpoints

Add video intercom endpoints. They provide video calling from door stations to monitor stations. They provide additional features such as missed caller image snapshot, text message, relay modules and user friendly graphical user interface. Use a mix of audio & video products to suit your needs.

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6. Add public address functionality

Add public address functionality to create a flexible and zoned system. IP PA system offers unmatched scalability and configuration options. With dynamic grouping of PA zones and unlimited groups and zones within a group, you can tailor your site-specific PA system to ensure complete audio coverage across all buildings, areas, and precincts. Take control with the digital signal processor, allowing you to effortlessly broadcast background music to selected PA zones while simultaneously making PA announcement calls to other individual or chosen zones. Discover a new level of versatility and efficiency with Jacques IP PA system. Additionally, any intercom endpoint can be addresses individually or as part of a PA zone/group.

VIEW PUBLIC ADDRESS PRODUCTS >

7. Finish with accessories & mounting

Choose accessories and mounting options to suit the environment. Accessories are available to provide additional functionality to the system such as push button emergency button panels. Mounting options exist for surface or flush mount, pole or bollard and can include rainhoods for outdoor installations.

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Interested to know more?

Want to explore the possibility of including Jacques in upcoming projects?

A&E Specifications

Download comprehensive A&E specifications to add Jacques IP communication systems to your projects.

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Contact Us

Contact our technical team for assistance with your project. From project design, understanding features and benefits & a quote.

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Become a reseller

Interested to explore brand representation & reseller opportunities in market? Jacques is looking to expand globally, so get in touch.

Become reseller

Integration that exceeds the competition

Compatible & integrated.

The complete security solution

  • Integrated with other security systems for a complete security solution.
  • Integration via high level interface (HLI) for efficiency & reliability.
  • Integration via OPC
  • ONVIF compatible
  • No need to added hardware for our system to communicate & interact with to another.
  • Integrate with building & security management systems, CCTV, access control & digital phone systems.
  • Backwards compatibility ensures our multi-generational systems operate in harsh environments for decades.
  • We offer our software development kit to others to ensure compatibility with third party systems.

VIEW INTEGRATION PRODUCTS >

DOWNLOAD HIGH LEVEL INTERFACE BROCHURE >

Advanced system features

Unrivelled features demanded by corrections

Endpoint monitoring

Master stations can listen in on any intercom endpoint without notifying the device, ideal for intelligence and welfare monitoring.

Isolate nuisance callers

To manage repeat or nuisance calls, the system offers call isolation functionality. Calls from problematic endpoints can be automatically silenced or redirected based on configurable rules. Manual or timed de-isolation options restore normal
operation.

Threshold monitoring

Audio threshold activation: When ambient noise at an intercom exceeds a set level, a call or alarm is triggered—helping detect disturbances or safety risks in high-risk areas

Configurable event triggers

Trigger events based on intercom actions, such as CCTV
switching, lighting control, door or gate release, pre-recorded
announcements, time-based call diversion, and scheduled
alarms or bells.

Advanced analytics, recording & reporting

Cutting-edge diagnostic and health monitoring features that provide real-time, 24/7 reporting on over 320 critical events, including configuration, call activity, device health, system health, and faults. 

Integrated intercom, public address, help phones and more

IP communications solution products

Controllers
Software
Masters
Intercoms
Public Address
Integration
School K-12 Solution
Safe City Solution
Healthcare Solution
Transport Solution

Much more than an intercom system

Built for corrections, built to last

A Jacques IP Communication solution, originally designed for the corrections sector, provides a robust and dependable platform for critical security communications rather than relying on modified technologies. At its core, a Jacques solution is engineered for durability and reliability, ensuring effective communication in security-sensitive environments. Its architecture is adaptable and scalable, guaranteeing a long-term return on investment. Explore how the IP Communications technology is adaptable across multiple market variables.

SHOW ME HOW IT WORKS >

Queensland Children’s Hospital

The Queensland Children's Hospital has embraced cutting-edge communication technology to enhance the overall experience for patients and their families. A key feature of their approach is the implementation of an IP video intercom and help point unit system....
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Dubai Mall, UAE

Measuring 12 million square ft, Dubai Mall is among the largest malls in the world. Structured at the scale of a city; the mall was designed with internal pedestrian streets, fountains, a waterfall, an aquarium, and an underwater zoo – to name a few. Spread over four...
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Burj Khalifa, UAE

Jacques is proud to be part of this prestigious project in the United Arab Emirates. Burj Khalifa is a global landmark standing at over 828 meters - the tallest building in the world. Boasting over 160 floors; these lifts have the longest travel distance in the world....
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Large Prison, Malaysia

A large prison in Malaysia required a Jacques secure facilities solution to facilitate cell communication, non-contact visits, and public address across the site. The solution required a high-level interface (HLI) integration to CCTV across the site, a visitor...
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National Heart Centre, Singapore

The Singapore National Heart Centre is one of many sites in the South East Asian region where the Jacques IP Communication System can be found. Jacques Singaporean distributor Ascendo handled this project. This non-for-profit healthcare institution in Singapore treats...
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Clarence Correctional Centre, Australia

Clarence Correctional Centre is our largest Secure Facilities project yet. Jacques worked with Saab Australia on this project integrating via High Level Interface (HLI) to provide a complete security solution. An innovative facility with state-of-the-art design...
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Correctional Facility, South Africa

One of the key benefits of selecting a Jacques system is flexibility – in design and architecture. Jacques first project in South Africa was a correctional facility upgrade where each cell required an intercom replacement. The intercom design requirements were...
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Southern Cross University, Australia

Southern Cross University has campuses in Coffs Harbour, Lismore and the Gold Coast. Ben Graydon (the Campus Services Supervisor) is very pleased with the Jacques Emergency Help Point System the university has installed. The model of intercom used on the campus is the...
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Prison, Afghanistan

A prison in Afghanistan approached Jacques with the requirement of a robust and secure visitor management system. As part of the security requirements, the prison needed a system with the ability to record calls covertly when required, without alerting visitors or...
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Prison, Brunei

Jacques have an established reputation of advanced monitoring systems – well suited for environments with contact and non-contact visitor areas. The ability to covertly listen-in on conversations via a designated PC master station, provides security personnel with...
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