Support & training

IPARTNA LOGIN

Login to IPartna course to being or resume system & device training. Once training is complete, download your certificate of completion

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TECHNICAL SUPPORT

Access our support portal to lodge a SUPPORT ticket, access our extensive KNOWLEDGE BASE and access FAQ’s and latest documentation.

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PROJECT CONSULTING

Talk to our technical team early—we’re most useful at the planning stage. Reach out to discuss your requirements, and we’ll work with you to build the right solution for your site and your timeline.

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RETURNS & REPAIRS

Goods returning to Jacques for reapair or credit must be accompanied by a Return Material Authorisation (RMA) number.

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Document & resource center

Find documentation and videos in our library. Documenation avaliable includes product catalogue, system brochures and whitepapers, and installation and wiring documents. Utilise search to find the document or video based on product, system, solution or document type.

Document NumberTitleTypeTagsDownload
JSD-0006Video Intercom System BrochureBrochureentrance stations, video monitoring download
JSD-0008Audio Intercom SystemSpecificationintercom terminals, clean room intercom, IP master stationdownload
JSD-0010School System WhitepaperWhitepapereducation, case studydownload
JSD-0011Public Address System BrochureBrochurepa, scheduling, announcementsdownload
JSD-0012Controllers & SoftwareSpecificationserver, hli, aec, sipdownload
JSD-0013Help Point UnitsSpecificationhpu, bollarddownload
JSD-0016HLI BrochureBrochureintegration, partners, high level download
JSD-0017Secure Facilities - Prisons & Correctional Facilities WhitepaperWhitepapercase study, project referencesdownload
JSD-0018Residential WhitepaperWhitepapercase study, project references, housing, estatesdownload
JSD-0019Transport WhitepaperWhitepaperairports, bus, rail, case study, project referencesdownload
JSD-0020Industrial WhitepaperWhitepapercase study, project references, defence, factoriesdownload
JSD-0021Health WhitepaperWhitepapercase study, project references, hospitals, care, laboratoriesdownload
JSD-0022Commercial WhitepaperWhitepapercase study, project references, buildings, shopping centresdownload
JSD-0058International Distributors BrochureBrochureapplication formdownload
JSD-0062Project ReferencesBrochureglobal locationsdownload
JSD-0066Community Housing WhitepaperWhitepapercase study, project referencesdownload
JSD-0083Secure Facilities - Police Stations WhitepaperWhitepapercase study, project referencesdownload
JSD-0091PBP-0xx Evacuation Panels SpecSpecificationemergency push buttons, lockdown, schoolsdownload
JSD-0098School System BrochureBrochurebell scheduling, pa, jas, emergency messagingdownload
JSD-0099iPartna Program BrochureBrochuretraining, technical, accreditationdownload
JSD-0100Commercial System BrochureBrochurebuildings, car parks, fire stairs, intercom systemdownload
JSD-0103VSL-341H+ SpecSpecificationncv product, prison, handset intercomdownload
JSD-0107Jacques to Genetec HLISpecificationhigh level integration, softwaredownload
JSD-0108Health System BrochureBrochureclean room intercom, hospitals, communication, download
JSD-0109Industrial System BrochureBrochureexplosion proof intercoms, mining, defence, factories download
JSD-0110Jacques to Inner Range HLISpecificationhigh level integration, softwaredownload
JSD-0111Jacques to Pacom HLISpecificationhigh level integration, softwaredownload
JSD-0112Jacques to VVS HLISpecificationhigh level integration, softwaredownload
JSD-0113Jacques to VidSys HLISpecificationhigh level integration, softwaredownload
JSD-0114Jacques to Gallagher HLISpecificationhigh level integration, softwaredownload
JSD-0116Jacques to Avigilon HLISpecificationhigh level integration, softwaredownload
JSD-0117Public Safety System BrochureBrochurepa, announcement scheduling, car parks, lift intercom download
JSD-0118Jacques Standard Terms & ConditionsDocumentT&Csdownload
JSD-0119Jacques to SAAB HLISpecificationhigh level integration, softwaredownload
JSD-0121For Security Brochure - usBrochureprison, visit systems, intercoms, anti ligature design download
JSD-0124Jacques to Geutebruck HLISpecificationhigh level integration, softwaredownload
JSD-0129Jacques to CNL HLISpecificationhigh level integration, softwaredownload
JSD-0134Diagnostics and ReportingBrochurelogging, self-testing, alarm summary download
JSD-0135IP Smart Ceiling Speakers SpecSpecificationindoor speaker, internal mic, automated fault detectiondownload
JSD-0141Transport Communication System BrochureBrochureairports, bus, rail, pa, toll booth, tunneldownload
JSD-0145Jacques to Pelco HLISpecificationhigh level integration, softwaredownload
JSD-0146Jacques to Milestone HLISpecificationhigh level integration, softwaredownload
JSD-0148Company ProfileDocumentvalues, mission, vision statement, core competenciesdownload
JSD-0153GEN4 Audio BrochureBrochurecustomisation, audio intercom rangedownload
JSD-0164JeLinux Virtual Server SpecSpecificationvirtual environment, controllerdownload
JSD-0165Jacques to Indigovision HLISpecificationhigh level integration, softwaredownload
JSD-0174Who We Are Brochure - usBrochureoverview, what we do, our systemdownload
JSD-0189Tunnel Solution BrochureBrochureadvanced pa, harman axysdownload
JSD-0192Jacques to Luxriot HLISpecificationhigh level integration, softwaredownload
JSD-0197Airport Case Study Brochuretransport, projects, project referencesdownload
JSD-0200Jacques to C-Cure HLISpecificationhigh level integration, hli, c-cure, integration download
JSD-0201JSC-5L-ATM SpecSpecificationcontroller, large, audio threshold monitoringdownload
JSD-0202JSC-VM-ATM SpecSpecificationvirtual controller, audio threshold monitoringdownload
JSD-0215SSS-4100SpecificationIP speaker, surface mounted, gen4download
JSD-0217TCH-2MXHSpecificationcontroller, mediumdownload
JSD-0218JSC-5LSpecificationcontroller, largedownload
JSD-0227JEX-4001Specificationexpansion module, gen4download
JSD-0228JIB-4000Specification4th generation IP Intercom Box, for customisation optionsdownload
JSD-0229UAI-4000Specificationuniversal audio interface, PA zone controller, 4th generationdownload
JSD-0230UAI-4100Specificationuniversal audio interface, PA zone controller, 4th generationdownload
JSD-0235PCC-4650WINSpecificationPC master station, windowsdownload
JSD-0236PCC-4650WTSSpecificationPC master station, touchscreendownload
JSD-0237JCE-4000Specificationcable extender moduledownload
JSD-0246JSC-5L-AECSpecificationcontroller, large, audio threshold monitoring download
JSD-0247BOL-64xSpecificationmounting, bollard, 4 series intercom terminal, custom, coloured download
JSD-02484 Series MountingSpecificationmounting, accessories, 4 series intercom terminal, flush mount bracket, surface mount bracket, rainhooddownload
JSD-02495 Series MountingSpecificationmounting, accessories, 5 series intercom terminal, flush mount bracket, surface mount bracket, rainhooddownload
JSD-02506 Series MountingSpecificationmounting, accessories, 6 series intercom terminal, flush mount bracket, rainhooddownload
JSD-0251VMS-750 MountingSpecificationmounting, accessories, video monitor station, desk mount bracketdownload
JSD-0256Accessible Solution BrochureBrochureaccessible, pull cord switch, accessible bathroom intercomdownload
JSD-0257The Customisation ExperienceBrochurecustomisation options, help point units, colourisationdownload
JSD-0259Public Safety for City Council Case StudyBrochurecase study, city councilsdownload
JSD-0263J650UI NCVSpecificationsoftware product, master station, manage Jacques endpoints via graphical user interface, GUI softwaredownload
JSD-0264V8 Software SuiteBrochuresoftware, version 8, next generation of softwaredownload
JSD-0266 J650UI Software SuiteBrochurecustomisable layout. customisable functionsdownload
JSD-0269SCS-4150Specificationip ceiling speaker, gen4download
JSD-0270Jacques to FLIR IntegrationSpecificationhigh level integration, softwaredownload
JSD-0282Corrections Summary Flyerfor corrections, system capacity, summarydownload
JSD-0287Upgrade your wayBrochureupgrade site, upgrade options, flexible upgradedownload
JSD-0289I2W Intercom to World Brochureintercom call, integrated call, intercom to world, intercom to mobiledownload
JSD-0290Upgrade your way - SchoolsBrochureschools, upgrade brochuredownload
JSD-0295RecordingSpecificationrecordingdownload
JSD-0296AXYS Tunnel by Harman Project ReferencesBrochuretunnels, project referencesdownload

IPARTNA

All of the training, support & knowledge so you can be a Jacques genius like us.

IPartna is a training platform by Jacques Technologies. Jacques provides you with a comprehensive online training platform offering courses across both our 650 and 550 series systems; introduction through to system configuration.

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PROGRAM BENEFITS

Accredited technician

Completing any of our courses ensures technicians achieve Jacques Accredited Technician status relating to the related system (650 and/or
hybrid.

Achieving Accredited Technician status has a number of benefits and inclusions:

  • Certificate of accreditation for each completed course
  • Jacques accredited technician logo for your use
  • Ongoing access to our online training system

24/7 access

Our support portal provides students with 24/7 access to our knowledge base. Our self-help resources are filled with frequently asked questions along with helpful configuration videos allowing you to access assistance at any time.

Tailored onsite training

Following the online training, students have access to on-site training atJacqeus HQ. Put your training to practice using real systems, while having access to help and assistance from our technicians if you need.

Install with confidence

End users often contact us and request our products. Accredited installers ensure Jacques can recommend your services with confidence. Our training ensures those installers save time and money when they are onsite, meaning better margins.

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